Please follow the below guide to update your software. Only install software packages sent and verified compatible by our team. We will not be held responsible for problems due to incorrectly applied updates or updates from third party sources. If incorrect updates applied there is a risk of damaging the product.
Email firstname.lastname@example.org with a photo of your version information screen to check if an update is available for your system
(Version info visible in Settings – Information menu)
Use a flash drive with capacity 4GB or less (included UAD one is fine) ensure the flash drive is formatted with FAT32, 2048 bytes on a Windows computer.
Follow the how to update video for the update procedure.
Please note, you will see a black screen first for up to 20 seconds, and then the software update process will appear. If a black screen appears continuously, then please check whether you have formatted the flash drive correctly or try a different flash drive.
Stuck on ‘burn success’ screen after update
Turn vehicle ignition off, remove flash drive and lock the car and leave for 15 minutes or so. When you return the unit should start as normal. You may need to re-pair your phone after an update.
Incorrect car logo in CarPlay after update
Go into the settings menu, select ‘CarPlay’ option and enter password 1123 to choose the appropriate logo.