Please follow the below guide to update software on your interface box. Only install software packages sent and verified compatible by our team. We will not be held responsible for any problems due to incorrectly applied updates or updates from third party sources. If incorrect updates applied there is a risk of damaging the product.

Submit a photo of your version information screen to check if an update is available for your system via this link

(Version info visible in Settings – Information menu)

We recommend only using our dedicated flash drive for the update, as incompatibility can occur with other branded drives. You can order a purposely designed IDCORE flash drive from us with software pre-loaded for you. Please always format our flash drive to FAT32, 2048 bytes on a Windows computer even if you purchased the flash drive from us. Please also make sure the file name is ISPBOOOT with no numbers and that it is a .bin file.

Follow the how to update video for the update procedure.

Please note, you will see a black screen first for up to 20 seconds, and then the software update process will appear. If a black screen appears continuously, then please check whether you have formatted the flash drive correctly or try a different flash drive.

Stuck on ‘burn success’ screen after update

Turn vehicle ignition off, remove flash drive and lock the car and leave for 15 minutes or so. When you return the unit should start as normal. You may need to re-pair your phone after an update.

Incorrect car logo in CarPlay after update

Go into the settings menu, select ‘CarPlay’ option and enter password 1123 to choose the appropriate logo.

Can’t find bin file error

Please double check the file name is ISPBOOOT.BIN exactly after copying to a flash drive. Any change or addition such as ISPBOOOT.BIN(1) will prevent the update working.

Plug in the flash drive but nothing happens

The software is very sensitive to the flash drive used and the formatting of the flash drive. Please ensure the flash drive is formatted with FAT32, 2048 bytes.

Update failed

If an incompatible flash drive was used or the flash drive was not formatted correctly, this could cause update failure. You will then need to get access to the interface box to force software update. So it’s important to only use our dedicated flash drive for software updates.